https://www.mallorymichael.com/about daily 0.75 2025-03-31 https://images.squarespace-cdn.com/content/v1/67e893d2a6e2377375981769/cb57007b-0707-45cf-8062-af7aadd60ee4/MalloryMichael_headshot_2025.jpg https://www.mallorymichael.com/work daily 1.0 2025-04-27 https://images.squarespace-cdn.com/content/v1/67e893d2a6e2377375981769/3a5614d5-e7a5-48e8-bad8-70bf9994f76c/Work_SessionSummary.png WORK - Generative AI Session Summary WEB APP Enhancing Asurion's tech support experience by leveraging generative AI to provide timely and relevant information, benefiting both frontline employees and customers https://images.squarespace-cdn.com/content/v1/67e893d2a6e2377375981769/01e7240f-ce2b-4c68-be59-1f515fcb3310/Work_SafeWalk.jpg WORK - Safe Walk & SOS IOS | ANDROID Providing Verizon Family users with peace of mind through real-time safety features, helping them navigate uncertain situations with confidence https://images.squarespace-cdn.com/content/v1/67e893d2a6e2377375981769/94795a57-bf01-4eec-99f5-c51e6ce16d35/Work_RSA.jpg WORK - Roadside Assistance IOS | ANDROID Designing an intuitive feature within Verizon Family to enhance user satisfaction, reduce friction, and drive customer retention. https://images.squarespace-cdn.com/content/v1/67e893d2a6e2377375981769/c41143ce-2bdf-45d3-b329-c91499748b91/Work_secure.png WORK - Secure+ WEB APP Designing for greater user engagement and conversion within Asurion's premium experience to increase the number of active paid users https://images.squarespace-cdn.com/content/v1/67e893d2a6e2377375981769/8a2c4a30-3a91-48f1-acaa-0b4435336844/Work_CM.png WORK - Canned Messaging for Asurion Hub WEB APP Developing a messaging feature for Asurion frontline employees to enhance efficiency and reduce overall business costs https://www.mallorymichael.com/safe-walk daily 0.75 2025-05-10 https://images.squarespace-cdn.com/content/v1/67e893d2a6e2377375981769/996cc1e2-6af8-4993-9227-44156052f2be/Hero_SafeWalk_.jpg https://images.squarespace-cdn.com/content/v1/67e893d2a6e2377375981769/515b011b-3bdc-47b3-a512-d2a08352f9be/Research.jpg https://images.squarespace-cdn.com/content/v1/67e893d2a6e2377375981769/47e87b1d-c432-4fa9-903c-bf1c7f23795b/Empathymaps.jpg https://images.squarespace-cdn.com/content/v1/67e893d2a6e2377375981769/06aee074-5b0a-4393-9219-aae6a957ea52/Churn.jpg https://images.squarespace-cdn.com/content/v1/67e893d2a6e2377375981769/5f400d88-6a65-4e8c-aa1d-94944b2a289c/Wireframes_SafeWalk.jpg Safe Walk Safe Walk wireframes https://images.squarespace-cdn.com/content/v1/67e893d2a6e2377375981769/3f91674b-1a41-4c9b-95c0-065284d204f7/HiFi_SafeWalk_SOS.png Safe Walk https://www.mallorymichael.com/roadside-assistance daily 0.75 2025-04-10 https://images.squarespace-cdn.com/content/v1/67e893d2a6e2377375981769/1f9e43fe-4b95-4423-9410-9f84a79e09a2/RSA_hero3.jpg https://images.squarespace-cdn.com/content/v1/67e893d2a6e2377375981769/dc8efac8-b0c7-48be-859d-b775ea66357d/Hum.jpg https://images.squarespace-cdn.com/content/v1/67e893d2a6e2377375981769/8dbbaa72-03ea-4af7-ae3d-d8da74fc1f74/Flow.png https://images.squarespace-cdn.com/content/v1/67e893d2a6e2377375981769/80da0daf-e5c8-4315-bc8d-5cdd766ec57e/Wireframes_RSA.jpg https://images.squarespace-cdn.com/content/v1/67e893d2a6e2377375981769/2ced3936-1a2f-444f-b210-99d6c47a356a/HiFi_RSA.jpg https://images.squarespace-cdn.com/content/v1/67e893d2a6e2377375981769/fdf8a679-3def-45eb-a819-c8a0b6b1f0c7/NPS_ios.jpg Roadside Assistance NPS: iOS https://images.squarespace-cdn.com/content/v1/67e893d2a6e2377375981769/4ea22cd1-4843-4dfe-9dc4-97e99c810a25/NPS_android.jpg Roadside Assistance NPS: Android https://www.mallorymichael.com/session-summary daily 0.75 2025-03-31 https://images.squarespace-cdn.com/content/v1/67e893d2a6e2377375981769/5166d648-4266-4548-b37d-f6f28a191137/initial_image.png https://images.squarespace-cdn.com/content/v1/67e893d2a6e2377375981769/78f824fe-bba2-42fd-aa5c-07fd26fffced/sessionsummary.png https://images.squarespace-cdn.com/content/v1/67e893d2a6e2377375981769/60f7add5-5a40-4bdb-a05c-e10fcd4b4007/ChatGPT_experiment.png https://images.squarespace-cdn.com/content/v1/67e893d2a6e2377375981769/96d879c3-5288-45c3-9f91-b106644baedf/sketches_wireframes.png https://www.mallorymichael.com/secure-plus daily 0.75 2025-03-31 https://images.squarespace-cdn.com/content/v1/67e893d2a6e2377375981769/93f5d8b5-1e58-4f5e-8b14-19adf793a6f2/DBM+email+animation.gif https://images.squarespace-cdn.com/content/v1/67e893d2a6e2377375981769/62c1f264-dd9b-4e0a-9854-660f8833dcef/notification_userflow.png https://images.squarespace-cdn.com/content/v1/67e893d2a6e2377375981769/818a75a5-cc20-4941-bb7b-ba91752c0dfe/emails.png https://images.squarespace-cdn.com/content/v1/67e893d2a6e2377375981769/899867e6-b5cb-46cf-9b44-1fbfff74720d/Monthly+Active+Users+%28Trend%29-2+1.png Secure+ Graph showing the trend of monthly active users from June 20, 2022 to August 20, 2022. The line graph, labeled 'Home+', depicts an increase from below 1,000 users in late June to over 5,000 users by mid-August. The data source is Mixpanel. https://images.squarespace-cdn.com/content/v1/67e893d2a6e2377375981769/8a83e581-10a4-41ff-a94e-9e87ea9e3498/Frame+5065501.png Secure+ Two pie charts comparing monthly active users from May 20, 2022, to June 20, 2022, with 290 users, and from June 20, 2022, to August 21, 2022, with 6,741 users. The charts differentiate between Freemium and Home+ users, using orange and purple colors respectively. The source is Mixpanel. https://www.mallorymichael.com/canned-messaging daily 0.75 2025-03-31 https://images.squarespace-cdn.com/content/v1/67e893d2a6e2377375981769/72f14921-9ae9-4e51-b3f3-c5c9654ffd0c/CM_casestudy.png https://images.squarespace-cdn.com/content/v1/67e893d2a6e2377375981769/80e8cde2-fc6f-4f7f-a0e6-a5721169542e/CM_contenful2.png https://images.squarespace-cdn.com/content/v1/67e893d2a6e2377375981769/40ab3901-a178-4d87-bdc8-31d015ad030b/Section+1.png https://images.squarespace-cdn.com/content/v1/67e893d2a6e2377375981769/ab478bc1-4bb1-466f-9fd0-6b09f4e699e8/CM_wireframes.jpg